Patient Engagement Framework

We Bring High Value For Our Clients

At Patient Centrics we help organizations to create and implement their patient engagement strategy by taking into account essential patient engagement standards, tailored to their company culture.

Patient Engagement tailored to your needs

Are you organizing an internal event, big or small, bringing together employees of your company to focus their attention on the importance of a patient-centered culture? We can help you to make sure this message is reinforced. Whether you are organizing training events for employees on a global level or within one local affiliate, we have the experience to bring home the right message. These presentations are based on our own methodology and will be discussed with your “Patient Centricity leadership team” and tailored to your needs if necessary. Contact us for more information or an inquiry.

The right framework in line with your company culture

Based on years of experience with the top 20 Pharmaceutical companies, we have come to realize that every company has its own culture and way of working, their own experience and expertise and a unique vision. However, from our findings it could be concluded that so much more can be done to truly engage with patients across the various phases of the drug development lifecycle and far beyond.

Creating and capitalizing on the inherent capabilities within your organization to effectively deliver upon patient-centric healthcare, an essential prerequisite needs to be fulfilled; identifying and implementing the relevant processes in support of the companywide patient centric objectives.

From culture to processes

Having the right mindset in place combined with the right processes will allow you to be more effective in engaging with patients. We help you to create your own particular internal processes that suit your needs to be more patient centered.

A phased and modular approach

Regardless of the patient engagement maturity level of your organization, our methods have also shown to be effective for both smaller and big pharmaceutical/biotechnology organizations.

Some of the aspects which are addressed include:

Understanding your mission on patient engagement and translating this to daily activities and operations
Identifying KPIs in line with business objectives
Creating the right processes / SOP’s in line with regulatory and compliance requirements
Identifying accountabilities within the organization
Identifying and scoping out pilot projects to deliver upon your patient engagement strategy
Setting up your patient engagement roadmap

Here are some examples of concrete deliverables we can work on:

Set up a patient-engagement framework.
Review your patient-engagement activities.
Write your SOPs on patient engagement.
Offer advice on identifying and scoping out projects to capture patients insights in every phase of the drug development lifecycle